We are here to provide you with tools and services that are designed to help you manage
hotel reservations. Before you get started, we'd like to tell you more about what we do with
information we collect about you or your organization.
When you use, access or interact with our Services,
you are agreeing to our Terms of Service and consenting to how we collect, share and otherwise
you should also know we're committed to securing our systems and the protection of your data.
You can find more details on our Security Practices here.
In other words, please read these documents carefully.
What This Policy Covers
and share information in connection with your access and use of our Services.
It does not cover the privacy practices of third parties that we do not own or control.
That said, you should know that we may provide third party content or links to third-party web sites or applications,
or include features that allow you to connect your Stayflexi account with your accounts with third parties,
such as financial institutions or social media platforms like Facebook. When you leave our Services or interact
with a third-party feature, you should also read the applicable third party's privacy policies and terms of service to
make sure you understand how they might collect and share information about you.
What Information We Collect
To put it simply, there are three main ways we collect information about you: when you give it to us,
with automatic technologies and when we ask others for it.
Information You Provide to Us
You may provide information to us in various ways, such as through forms, features or other
means offered through our Services. A couple of examples include information you provide to
us when registering as a member, and feedback forms where you send us comments, questions,
or other feedback. The types of information you provide us fits into two general categories:
- Personal Information: This is information that identifies you personally,
such as your full name, street address, email address, Social Security number or phone number.
Non-Personal Information: This is information about you or your organization that
doesn't identify you personally, like your gender, income or what types of financial
products you're interested in.
When we combine information that isn't Personal Information (like Non-Personal Information
or Usage Information, which we explain below) with Personal Information, we treat it like
Personal Information for as long as it is combined.
Information We Automatically Collect
In addition to information you provide to us, we automatically collect certain information
about how you access and interact with our Services (“Usage Information”).
This Usage Information is a key part of how we improve your Stayflexi experience and
provide you with more personalized insights and recommendations. We and our partners may
use various technologies to collect and store Usage Information in connection with our
Services. These may include things like cookies, browser web storage (e.g., HTML5),
web beacons and similar technologies. There are three types of Usage Information we may collect:
Device Information. This is information about how you access our Services,
such as the operating system, hardware model, application or browser type and version,
and unique identifiers associated with your device. We may also integrate with built-in
device features (e.g., when you turn on fingerprint access for your Stayflexi account).
Log Information. There are certain pieces of information we automatically collect
in system logs or similar files about how you interact with our Services, such as
which features you visit or click on. This Log Information may also include things
like your IP address, browser or device configuration, date and time of access and
Location Information. We may use certain information like your IP address or other
Device Information or Log Information to estimate your location (e.g., your city or state).
We may also request to use location-enabled services on your device
(which typically provide GPS or Wi-Fi access point details) to enhance our Services.
We will only use these location-enabled services on your device with your consent, though.
Information Third Parties Provide About You
Some of our features may rely on information about you that we collect from third parties.
We may also work with different third party partners to supplement the Usage Information
and other information we collect directly from you. For example, our social media partners
may provide us with information such as birth date and friends list so that we can give you
more personalized recommendations. We might also collect information from other users like
you through things like a member referral program.
How We Use the Information We Collect
We use the information we collect from you and third parties to operate our Services,
communicate with you, conduct research and development to improve or enhance our Services
and our users' experience, and promote our Services. These are a few examples:
- To create your account and provide the Services to you.
We use the information we collect to create and secure your account,
create and maintain your Member Profile, and to provide the Services to you.
To improve our recommendations and insights. The information we collect also helps us
tailor our content and improve the way we match you to recommended offers or insights.
We are constantly working on ways to better identify and present the information that's most relevant to you.
To communicate with you. We use information we collect to provide you with member
support or to send you things like service-related announcements, booking alerts,
recommendations, offers from our partners and other updates or promotions.
Most of the time we will communicate with you by email, but we may also send you
push notifications, browser notifications, or even snail mail. For information on
how to adjust your communications preferences, check out the
“Communications Preferences” section of this policy, below.
To conduct research and to improve and promote our services.
We use the information we collect to conduct research and to improve or enhance and promote our Services.
For legal reasons.
We reserve the right to access, use, preserve, transfer or disclose, at any time
without notice to you, any information (including Personal Information) as reasonably necessary to:
- Comply with any applicable law, regulation, subpoena or legal process,
or respond to any governmental requests and cooperate with law enforcement,
if we believe such action is required or permitted by law;
- Enforce our Terms of Service,
including investigating any potential violations;
- Protect the safety, integrity, rights or security of our members,
our Services or equipment, or any third party; or
- Detect, prevent or otherwise address fraud, security or technical issues
related to our Services or our partners.
When We Share the Information We Collect
First, we want to be clear about how we do not share information about you (what we call the “No-Nos”):
We do not share your hotel booking information with unaffiliated third parties
(except agents acting on our behalf; we explain that below).
We do not sell your Personal Information to or share your Personal
Information with unaffiliated third parties for their own advertising or marketing purposes
Now that we've covered the No-Nos, let us explain how we could share with third parties.
We may share information about you, including Personal Information, with third parties in a
variety of ways, such as:
- Agents acting on our behalf. We may share information about you with service providers
or agents in order to have them perform on our behalf any of the activities we are
things like designing or operating features, helping us research and test feature
improvements, identifying offers or personalized recommendations, performing analytics
and marketing our Services. These third parties are acting on our behalf so while they
may have access to your information, including things like your hotel bookings, they're
required to follow our instructions and meet the standards explained in our Privacy
Policy when handling information about you that we provide them.
When we collaborate with third parties to provide and improve our Services.
We may sometimes share information about you with third parties we collaborate with in
connection with providing or improving our Services. This can occur, for example, when
we're providing an integrated or co-branded feature with a partner or doing a joint
research project with another organization to help improve our Services. We may also
share information like the feedback you submit to us if it relates to both our Services
and a partner's products. When we share information with third-party collaborators, our
collaborators are obligated to follow the No-Nos above, but may also use the information
in connection with their own activities to the extent allowed under their own privacy
practices (e.g., respond to your feedback, conduct additional research, or improve a
feature of theirs).
Our partners when you ask for their services. We may also give you opportunities to
interact with third party partners through our Services, such as when we provide you
with the opportunity to review and send your personal information to a partner in order
to pre-populate your application on the partner’s site or we send you to the partner’s
site for you to provide the information directly to them. In some cases, if you click
through to go to a partner’s site, you will automatically be sending your personal
information to that partner. When this happens, you will still have to submit your
application on the partner’s site. Remember that any information you provide to the
partner, whether through us or on your own, will be subject to their privacy practices
and terms and conditions.
When you publicly post the information. As part of our Services, we may provide
opportunities for you to publicly post reviews, questions, comments, suggestions or
other content, which may include Personal Information and portions of your Member
Profile designated as public profile information, like your name or user name. Anything
you share in a public forum is, obviously, public, so think carefully about what you
decide to share. You should also read our User Content Rules
for more information on what is appropriate to post. If you would like us to remove
Personal Information included in Community Content, contact us at firstname.lastname@example.org.
In some cases, we may not be able to remove your Personal Information,
but we will try to respond to let you know why.
As Part of a Corporate Change. We may disclose and transfer information about you to a
third party as part of, or in preparation for, a change of control, restructuring,
corporate change, or sale or transfer of assets. If such a business transfer results
in a material change in the treatment of your Personal Information, you will be
notified by e-mail (using the primary email address on your account) or by a prominent
notice on our site.
For Legal Reasons. We reserve the right to transfer or disclose information about you
to third parties for certain legal purposes. (You can read more about these in the
“How We Use the Information We Collect” section above.)
With Your Consent. There may also be other limited contexts in which we share specific types of personal information with your express consent.
We may also share with third parties de-identified or aggregated data we collect,
such as de-identified or aggregated credit reports or scores, de-identified demographic
information, or information about the computer or device from which you access the Service.
We share such information for a variety of purposes, including to analyze Service usage,
develop shared services, and improve our own products and features.
How to Access, Update or Deactivate Your Account
Accessing and Updating Your Account Information
You are responsible for maintaining the accuracy of the information you provide to us,
such as your Member Profile information. You can access and make changes to certain
Personal Information by logging in to your account through our website and updating your
"Personal Information" page.
You can manage your communications preferences by visiting your account profile.
For example, you can choose which types of monitoring alerts you want to receive.
We'll also include "unsubscribe" instructions in marketing emails. You may also have the
ability to adjust app- or browser-specific communications settings (e.g., for things like
push or browser notifications) within the settings screen of your mobile app or browser.
Technology moves fast, so the types of communications and communication preference options
might change from time to time.
Canceling Your Membership and Deactivating Your Account
We hope this never happens, but if you decide you no longer want to use our Services,
you can cancel and deactivate your account by contacting us at email@example.com.
One more thing to note: Due to our recordkeeping and information retention requirements,
we do not delete information about you upon deactivation. We will, however, disable your
account and stop sending you further communications. Furthermore, except to the extent
necessary for legal or regulatory recordkeeping purposes, we anonymize the data in your
Member Profile two years after you deactivate your account. It may take a little more
time for our automated backup systems to fully process the anonymized account, though.
Our Interest-Based Advertisement Practices
Advertising Service Providers
Some of our third-party service providers or partners are advertising networks,
marketing partners, publishers and other entities who perform analytics and advertise
our products and services on websites not affiliated with us (“Advertising Service Providers”).
In connection with these advertising services, we or our Advertising Service Providers
about how you use our site or other websites in order to perform tracking and marketing
analytics or serve advertisements that are more likely to be of interest to you
("Interest-Based Advertisements"). Our Advertising Service Providers may permit you
to opt out of all or some Interest-Based Advertisements on designated websites.
For example, many of our Advertising Service Providers participate in the Network
opt-out program or the Digital Advertising Alliance opt-out
Do Not Track Signals
At this time, we do not respond to automated signals regarding tracking mechanisms,
including “do not track” instructions from your browser. Please note that blocking
cookies may affect your browsing experience on many sites and may limit your ability
to use certain features of our Services, including many of the personalized features
we provide for our members.
Our Security Practices
Stayflexi maintains physical, electronic, administrative and procedural
safeguards intended to protect the confidentiality of
Personal Information that we collect about you or your organization.
Read more about our Security Practices.
If you have any questions about security on our Services, you can contact us at firstname.lastname@example.org.
If there are any material changes in the way we treat your credit report information or
Personal Information, Stayflexi will send a notice to the primary email address on your
account or place a prominent notice on our platform before the change goes into effect.
unless otherwise stated.
Want More Information?
Thanks for taking the time to read through all this.
If you have questions regarding this policy or privacy practices at
Stayflexi you can contact us at email@example.com.